Refund policy
Returns
We accept returns on unused items in their original condition within 14 days of delivery.
To be eligible for a return:
- Items must be unused, uninstalled, and in original packaging
- Proof of purchase is required
To initiate a return, please contact us at info@sandsandbuchanan.com with your order number and reason for return.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
We will arrange a replacement or refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
- Items showing signs of use, installation, or wear
Exchanges
We do not currently offer direct exchanges.
If you wish to exchange an item, please return the original item and place a new order.
Contact
If you have any questions about returns or refunds, please contact us at info@sandsandbuchanan.com.